1. GENERAL INFORMATION

This Cookie Policy explains how cookies and similar technologies are used on the SIA “MentalPro” website, www.mentalpro.lv, the purposes for which they are used, and how website visitors can manage their preferences regarding the use of cookies.

The owner and controller of the website is:
SIA “MentalPro”
Registration No.: 40203460614
Registered address: Lazdonas iela 1A, Madona, Madonas novads, LV-4801
Phone: +371 20 681 994
Email: mentalpro.lv@gmail.com
Website: www.mentalpro.lv

Cookies are used to ensure the proper and secure operation of the website and, depending on the visitor’s preferences, to analyse website usage, improve its performance and user experience, and evaluate the effectiveness of marketing activities.

Cookies necessary for the operation of the website are used without separate user consent where they are required to provide the website’s essential functions. Analytics, marketing, and other non-essential cookies are used only after the website visitor has provided the appropriate consent, where such consent is required under applicable laws and regulations.

Visitors may accept or reject the use of non-essential cookies and manage their preferences using the cookie settings available on the website.

This Cookie Policy applies together with the Privacy Policy of SIA “MentalPro”, which provides more detailed information about the processing of personal data and the rights of data subjects.



2. WHAT ARE COOKIES?
Cookies are small text files that are stored on a user’s device — such as a computer, smartphone, tablet, or other device — when visiting a website.

Cookies allow the website to recognise the user’s device, store certain preferences, and provide website functionality. Depending on the type of cookie, they may also be used to obtain information about how the website is used, such as the pages visited, the time spent on the website, and the user’s interaction with the website content.

Depending on their duration, cookies may be:

• session cookies — stored only for the duration of the website visit and generally deleted when the browser is closed;
• persistent cookies — stored on the user’s device for a specified period of time or until they are deleted by the user.

Depending on who sets the cookies, they may be:

• first-party cookies — set and managed by thewww.mentalpro.lv website or by the platform used to operate the website;
• third-party cookies — set by external service providers whose solutions are used on the website, for example, to provide analytics, marketing, or other functionality.

Cookies themselves do not always make it possible to directly identify a specific individual. However, in certain cases, information obtained through cookies and similar technologies, such as an IP address, device identifiers, or information about website usage, may be considered personal data. In such cases, the processing of such data is subject to applicable personal data protection requirements and the Privacy Policy of SIA “MentalPro”.



3. WHAT COOKIES DO WE USE?
The cookies used on the www.mentalpro.lv website are divided into several categories depending on their purpose.

3.1. Necessary Cookies
Necessary cookies ensure the proper and secure operation of the website and the availability of its essential functions. They may be required, for example, to store the user’s selected cookie preferences, ensure the technical operation of the website, and enable the proper functioning of contact or appointment forms.

These cookies are activated automatically because, without them, the website or certain of its functions may not operate properly. User consent is not required for the use of such cookies where they are objectively necessary to provide a service requested by the user or to ensure the website’s essential functions.

3.2. Analytics Cookies
Analytics cookies help us obtain information about how visitors use the website, such as which pages they visit, how much time they spend on the website, and how they interact with its content.

This information is used to analyse website performance and visitor statistics, as well as to improve the website’s content, functionality, and user experience.

Google Analytics and Tilda Analytics may be used on the website for analytics purposes.
Analytics cookies and other analytics technologies that require consent are activated only after the user has provided the appropriate consent through the cookie settings.

3.3. Marketing Cookies
Marketing cookies and similar technologies are used to analyse the effectiveness of marketing activities and advertising campaigns, evaluate users’ interactions with the website and, where applicable, provide users with more relevant advertising content. Meta Pixel may be used on the website for these purposes.

Marketing cookies and other marketing technologies are not activated until the user has provided consent where such consent is required under applicable laws and regulations.

3.4. Third-Party Cookies and External Content
The website may use third-party services and external content, such as Google Maps, through which the relevant service provider may use cookies or similar technologies.

The use of such technologies depends on the operation of the specific service and the cookie preferences selected by the user. Where the relevant service requires the user’s consent, it is activated only after such consent has been obtained.
Detailed information about the cookies actually used on the website, including their names, service providers, purposes, and retention periods, is provided in the section of this Cookie Policy entitled “List of Cookies Used on the Website.”



4. LIST OF COOKIES USED ON THE WEBSITE
The cookies and similar technologies listed below may be used on the www.mentalpro.lv website. The use of specific cookies may depend on the technical configuration of the website, the services used, and the cookie preferences selected by the user.



Necessary cookies are used to ensure the website’s essential functions and technical operation.
Analytics and marketing cookies that require user consent are activated only after the appropriate consent has been obtained through the cookie consent settings.

Third-party service providers may change the names, functionality, and retention periods of the cookies they use. SIA “MentalPro” periodically reviews the technologies used on the website and, where necessary, updates the information provided in this Cookie Policy.



5. CONSENT TO THE USE OF COOKIES AND CONSENT MANAGEMENT
When visiting the www.mentalpro.lv for the first time, the user is presented with a cookie consent window where they can choose which cookies they consent to.

The user is provided with the following options:

• “Accept All” — the user consents to the use of necessary, analytics, and marketing cookies in accordance with the purposes specified in this Cookie Policy;
• “Reject Non-Essential” — analytics, marketing, and other non-essential cookies that require user consent will not be activated;
• “Settings” — the user can choose which categories of non-essential cookies they consent to.

Cookies that are objectively necessary for the operation of the website are used regardless of the user’s choice, as they are required to ensure the website’s essential functions and security, as well as to store the user’s cookie preferences.

Analytics, marketing, and other non-essential cookies that require consent are not activated until the user has provided such consent.
Consent is voluntary. The user may change their preferences or withdraw previously given consent at any time by reopening the cookie settings on the website. The withdrawal of consent does not affect the lawfulness of data processing carried out before the consent was withdrawn.

Rejecting non-essential cookies does not restrict access to the website’s essential functions; however, certain additional features or content provided by external services may be unavailable or may function with limitations.



6. THIRD-PARTY SERVICES AND DATA TRANSFERS
To ensure the operation of the www.mentalpro.lv, as well as to provide analytics, external content, and marketing functionality, SIA “MentalPro” uses technological solutions and services provided by third parties.

Depending on the functionality of the website and the cookie preferences selected by the user, such service providers may include:

• Tilda Publishing — to provide the website platform, hosting, technical operation of the website and forms, as well as Tilda Analytics functionality;
• Google — to provide Google Analytics for analysing website traffic and usage, as well as Google Maps functionality;
• Meta Platforms — to provide Meta Pixel for analysing website traffic and user interactions with the website, as well as evaluating the effectiveness of marketing and advertising campaigns.

When third-party services are used, the relevant service providers may receive or process certain technical information, such as the user’s IP address, device and browser information, cookie identifiers, information about website visits, and the user’s interactions with the website.

Third-party analytics and marketing technologies that require consent are activated only after the user has provided the appropriate consent through the cookie consent settings.

Certain third-party service providers used by SIA “MentalPro” may process personal data or provide access to such data outside the European Union or the European Economic Area (EEA).

Where personal data are transferred outside the EEA, such transfers are carried out in accordance with the requirements of Chapter V of the General Data Protection Regulation (GDPR), using an appropriate legal mechanism, such as an adequacy decision adopted by the European Commission, Standard Contractual Clauses approved by the European Commission, or another data transfer mechanism provided for under the GDPR.

More detailed information about the processing of personal data, data recipients, and the rights of data subjects is available in the Privacy Policy of SIA “MentalPro”.



7. CHANGING COOKIE SETTINGS
The user may change their previously selected preferences regarding the use of non-essential cookies or withdraw previously given consent at any time.

Cookie preferences can be managed by reopening the cookie settings available on thewww.mentalpro.lv, website. In the settings, the user can:

• allow or disable the use of analytics cookies;
• allow or disable the use of marketing cookies;
• change their previously selected preferences;
• withdraw previously given consent to the use of non-essential cookies.

Cookies necessary for the operation of the website cannot be disabled through the website’s cookie settings where they are objectively necessary to ensure the website’s essential functions and security or to store the preferences selected by the user.
The user may also manage, block, or delete cookies through their web browser settings.

The options and procedures for managing cookies may vary depending on the browser and device used.
Please note that blocking or deleting all cookies through the browser settings may affect the functionality of certain features of the website. Deleting cookies may also remove information about the user’s previously selected preferences, and the user may be asked to make their cookie choices again the next time they visit the website.



8. CONTACT INFORMATION AND CHANGES TO THE COOKIE POLICY
For any questions regarding the use of cookies, the application of this Cookie Policy, or the processing of personal data, users may contact SIA “MentalPro”:
Phone: +371 20 681 994
Email: mentalpro.lv@gmail.com
Website: www.mentalpro.lv

SIA “MentalPro” has the right to amend or supplement this Cookie Policy where necessary, for example, if there are changes to the cookies, technologies, or third-party services used on the website, or in the event of changes to applicable laws and regulations or data protection requirements.

The current version of the Cookie Policy is always available on the official website of SIA “MentalPro” — www.mentalpro.lv.
SIA “MentalPro” periodically reviews the cookies used on the website and, where necessary, updates the information provided in this Policy regarding the types of cookies, their purposes, service providers, and retention periods.

Date of the latest update to the Cookie Policy: 10 August 2026.