This Privacy Policy sets out the procedures for the processing and protection of personal data of users of the MentalPro website and individuals seeking services from the clinic. By using the website, completing contact forms, or booking a consultation, you confirm that you have read and understood this Policy.

1. Data Controller
SIA MentalPro

Medical Institution Address (Actual Address): Miera iela 15, Centra rajons, Rīga, LV-1001, Latvia
Registered Office (Legal Address): Lazdonas iela 1A, Madona, Madonas novads, LV-4801, Latvia

Company Registration Number (VAT Register): 40203460614
Medical Institution Code: 001000135

Contact Information
Telephone: +371 20 68 1994
E-mail: mentalpro.lv@gmail.com
Website: www.mentalpro.lv

2. Personal Data We May Process
Depending on the purpose of your enquiry, we may process the following personal data:

• first name and surname;
• telephone number;
• email address;
• information provided in contact or appointment booking forms;
• data necessary for the provision of healthcare services;
• technical information relating to website visits (IP address, device type, browser information, and cookies).

3. Purposes of Data Processing
Personal data are processed for the following purposes:

• booking consultations and other services;
• communicating with users;
• organising and providing services;
• maintaining records in accordance with legal requirements;
• fulfilling legal, accounting, and regulatory obligations;
• improving website functionality and service quality.

4. Legal Basis for Processing
Personal data are processed on the basis of:

• the user's consent;
• the necessity to perform a contract or provide a service;
• compliance with legal obligations;
• the legitimate interests of the clinic related to operating the website and providing services.

5. Disclosure of Data to Third Parties
MentalPro does not sell or disclose personal data to third parties for marketing purposes.
Personal data may be shared only with:

• service providers supporting the operation of the website and information systems;
• accounting and legal advisors;
• public authorities where required by applicable law.

All persons granted access to personal data are required to comply with confidentiality and data protection obligations.

6. Data Retention Period
Personal data are retained only for as long as necessary to fulfil the purposes of processing or for the periods required under the laws and regulations of the Republic of Latvia. Upon expiry of the applicable retention period, personal data shall be deleted or anonymised.

7. Protection of Personal Data
Appropriate organisational and technical security measures are implemented to protect personal data against unauthorised access, loss, alteration, destruction, or disclosure.

8. Cookies
The website may use cookies to ensure its proper functioning, analyse website traffic, and improve user experience.
Users may manage or disable cookies through their browser settings.

9. User Rights
In accordance with the General Data Protection Regulation (GDPR), users have the right to:

• obtain information about the processing of their personal data;
• receive a copy of their personal data;
• request correction of inaccurate personal data;
• request deletion of personal data where permitted by law;
• request restriction of processing;
• withdraw previously given consent;
• lodge a complaint with the Latvian Data State Inspectorate (Datu valsts inspekcija).

10. Contact Information
For any questions regarding the processing of personal data, please contact MentalPro:
Telephone: +371 20 68 1994
E-mail: mentalpro.lv@gmail.com
Website: www.mentalpro.lv

11. Changes to This Policy
MentalPro reserves the right to amend this Privacy Policy.
The current version of this document will always be published on the clinic’s official website.